MATTRESS & OVERLAY
5 Year Limited Warranty
The Company
warrants that your Mattress / Overlay will be free from defects
in material and workmanship as described in this Limited
Warranty.
Length of Warranty
This warranty
begins on the day you purchase your Mattress. If your sleep set
is repaired or replaced, this limited warranty will not be
renewed or extended. The length of the warranty is dependant on
what you purchased. This 5‑year warranty is divided into two
parts. One being prorated and one part non‑prorated. The first
2.5 years are non‑prorated. The last 2.5 years are prorated, at
a rate of 40% per year. So that by the beginning of the 3rd
you'll have a 60% replacement value.
This Warranty Covers...
Only
the following items during normal wear:
Sleep Aid
Mattresses or Overlay:
*Compression of
foam in base portion, greater than 1”
*Body
indentations of 1" or greater on both sides.
*Excessively
lumpy feel.
*Sagging, but
only when a mattress has been continuously supported by a
matching foundation (or equivalent) with an appropriate frame
and center support having at least 5 legs or 5 cross
slats for all sets.
Sleep Aid
Foundation:
*Splitting of
the wood frame, due to poor securing.
*Squeaks,
rattles or noises, while in a stationary position.
*Unstappling of
material from substrate
*Bent, loose or
defective beams and/or center support rail.
*Loose or
broken foundation wire. *Compression of foam modules.
*Sagging, but
only when continuously supported with an appropriate frame
with a rigid center support having at least 5 legs or 5
cross slats for queen and king sets.
This Warranty Does Not Cover.,
*Therapeutic
Mattress Fabric, 100% Cotton Terry Cloth and or Sherpa
(including stains, soiling or burns).
*Foundation
border wires (which run along the perimeter of the foundation)
bent due to moving or bending the foundation.
*Structural
damage due to using an improper bed frame. This warranty applies
to queen and king size mattress or foundation ONLY if used on an
appropriate frame with a rigid center support having at least
5 legs or 5 cross slats.
*Therapeutic
Mattress or Mattress Overlay bedding sold "as is", and floor
models.
*Bed height.
*Comfort
preference.
*Body
indentations of 1" or greater on only one side. *Body
indentations less than 1" on both sides. * Therapeutic Mattress
damage due to an inappropriate foundation. A mattress is
designed for full performance when used in conjunction with a
matching foundation as a part of a total sleep set.
*Sheet fit.
*Replacement of another piece in the sleep set, unless such
other piece is also defective. *Mattress or foundation damage
due to abuse.
*Transportation
cost.
If A warranty Problem Occurs..
In the unlikely
event that a defect that is covered in this warranty occurs with
your new Therapeutic Mattress or foundation, contact the
retailer where you made your purchase. If you cannot reach this
store, or if you have moved, for further instructions write
directly to the address printed on the law label of your new
sleep set. If a defect that is covered occurs during the
no‑charge period, we will repair or replace (at our option) the
defective Therapeutic Mattress, Overlay and/or defective
foundation within a reasonable period of time. If a problem
occurs after the no‑charge period, but prior to the end of the
warranty period, The Company will repair or replace (again, at
our option) the defective product with a charge to you as
determined from the warranty schedule.
In order for
this limited warranty to be valid: you must provide a
copy of the original store receipt or other proof of date, place
of purchase and purchase price, and you must provide the
law label from the defective product. You must be the
original consumer purchaser from one of our authorized dealers
in the United States, Puerto Rico or Canada. Also the Warranty
activation /registration card must have been completed,
and then received by us within 21 days of your purchase, to
activate the warranty.
If at the time
of product service, identical materials are not available, The
Company reserves the rights to substitute material of equal or
higher value, or, at our option, provide a refund.
Transportation costs for the product to and from the store or
the factory, as applicable, must be paid by you.
The Company
reserves the right to refuse service and invalidate this
warranty when, upon inspection, the Therapeutic Mattress or
Overlay or set is found to be in an unsanitary condition or when
product failure is due to causes other than defective
workmanship or materials. Please refer to the "Do's & Don'ts of
Bedding Care" section for proper sleep set care.
Exclusive Remedy / Other Limitations
ANY AND ALL
IMPLIED WARRANTIES ON THIS PRODUCT, INCLUDING ANY IMPLIED
WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE,
SHALL NOT EXCEED IN DURATION THE TERM OF THIS LIMITED WARRANTY
WHICH BEGINS WITH THE DATE OF PURCHASE BY THE CONSUMER. THE
SERVICE TERMS STATED IN THIS WARRANTY SHALL BE THE CONSUMER'S
SOLE AND EXCLUSIVE REMEDY IN THE EVENT OF PRODUCT FAILURE DURING
THE WARRANTY PERIOD. CONFOURM THERAPEUTIC PRODUCTS COMPANY SHALL
NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING
OUT OF THE USE OR INABILITY TO USE THIS PRODUCT, OR FOR THE
BREACH OF THIS OR ANY OTHER EXPRESS OR IMPLIED WARRANTY. The
Company does not warrant that this product is suitable for any
person's medical condition. The Company makes no warranty beyond
what is contained in this writing.
This warranty
gives you specific legal rights, and you may also have other
rights, which vary from state to state. The Company does not
authorize any person to create for it any other obligation or
liability in connection with this warranty.
Do's & Don'ts Of Bedding Care
DO
give your new sleep set time to "air" upon removal from its
plastic packaging. Dispose of all plastic packaging as soon as
possible.
DO
carry your mattress from place to place in its disassembled
subcomponents. It's easier to handle and less likely to damage
the mattress. Then reassemble for use once you have reached the
final destination.
DO
keep your bedding clean. We suggest using a mattress pad,
especially if children use the bed. IMPORTANT NOTE: If
you are prone to night sweats or you perspire abnormally while
sleeping, it is recommended that you use a minimum of one
mattress pad that has a moisture barrier to protect the memory
foam portion of the foam from getting any perspiration in it at
all. If you need a cover with the moisture barrier, contact the
retailer or us, we have the BEST. Perspiration is one of the
most damaging things for memory foam! If your Mattress becomes
exposed to perspiration repeatedly this will void the warranty.
Even though it is designed to reduce night sweats from the
unique air channeling please use good judgment to ensure the
longevity of the Mattress.
DO
replace the foundation when purchasing a new mattress. Old
foundations may not provide adequate support. If your new
mattress is sagging with an old foundation, it may appear that
your new mattress is sagging when it is really the foundation,
which supports the entire mattress.
DO
use an appropriate frame. Using a support frame will validate
your warranty. A frame with center support for queen and king
size sets is the appropriate frame.
DON'T PLACE
NEAR OPEN FLAME OR EXPOSE TO FIRE. THIS MATTRESS IS NOT FLAME‑
OR FIREPROOF AND CAN IGNITE AND/OR BURN IF EXPOSED TO OPEN FLAME
OR FIRE. WHEN IGNITED, SOME BEDDING MATERIALS CAN BURN RAPIDLY
AND EMIT SMOKE AND HAZARDOUS GASES.
DON'T
smoke in bed. This mattress is
manufactured as required by federal law to resist, but not
necessarily eliminate, ignition by smoldering cigarettes.
DON'T
carry mattress using just the terry
cloth cover as support. This may rip the cover.
DON'T
allow anyone jump, stand or bounce on
your mattress. It is not constructed for this kind of weight
concentration.
DON'T
let your mattress get wet.
* Protect it from
water or other liquids
DON'T
use dry cleaning fluid or any type on
your mattress. These chemicals will damage some of the
construction materials.
DON'T
attempt remove the law tag or
identification labels at the end of your mattress. This serves
as a means of identification to establish your warranty rights.
*Avoid
getting mattress wet. If need be it can be cleaned, by using
water and mild detergent (soap). Must be rinsed well enough to
get the soap out completely. Squeeze excess moisture out by
rolling and compressing material. Preferred drying method is on
a well-ventilated surface in a non-humid (dry) environment.
E.g. Surface of trampoline would work very well for drying. Do
NOT let mattress sit in direct sunlight for more then 24 hours
outside. Anymore then two days in the direct sunlight will
void this warranty.
